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Developed in cooperation with University of Chicago Libraries, Knowledge Tracker is a second-generation reference management system that addresses common problems such as:

• Disorganized processing of patron requests.
• Inflexible third-party technology and costly-to-maintain "in-house" systems.
• Out-of-date public information websites

Knowledge Tracker fits your library, because you design it. The hosted system means there is nothing to install or maintain, and one annual subscription provides unlimited use.

Manage Reference Communication In One Interface

Create Knowledge Bases and FAQ Pages

Web Forms
Knowledge Tracker handles requests from any library web form. All form data is captured and can be used to route requests to the right person.

Email
Email contacts are processed automatically, with no manual entry required. Reply by email or through a friendly interface; all responses are recorded in the transcript.

Fast Response
Single-click “boilerplate” text and customized screens speed up response times, while assignment rules and task-specific deadlines ensure that requests don't fall through the cracks.

Full Control
Securing the system for both staff and patrons is simple, and outside experts can be consulted without compromising sensitive patron information.

Desk Tracker Integration
Knowledge Tracker integrates with the Desk Tracker statistics system to provide quick desk referrals and comprehensive historical and ongoing public service reports.

Turn your library’s accumulated knowledge into a comprehensive public information system. No web development skills required!

• Resolved requests integrate with library help documentation to form specialized FAQ pages and searchable knowledge bases for any subject area or department.
• Sensitive patron information is automatically removed from published transcripts.
• All published text is centrally controlled, reducing out-of-date information and redundant editing work.